Franchise Research and Surveys
Franchize Consultants use satisfaction surveys research to get you actionable insights into what’s going on in your franchise network. Making sure you’ve got the information you need to make solid decisions.
Satisfaction Surveys and Research
Research is important to the way we do business at Franchize Consultants. We’re proud to be a research-based consultancy, and we’re often carrying out research projects to benefit businesses at individual and industry level.
Franchisee Satisfaction Surveys
We regularly survey and benchmark franchisee satisfaction for many leading New Zealand franchise systems. We can help you gauge franchisee satisfaction levels and obtain valuable insights to help drive franchise system performance and better relationships.
Regular surveys of franchisee satisfaction allow you to:
- Improve performance, because franchisee satisfaction is linked to many important franchise network growth drivers
- Build trust with franchisees, by showing that you care, listen and act on their collective feedback
- Identify franchise system improvements and priorities based on franchisee insights
- Win franchise awards by demonstrating success satisfying franchisees, your most committed stakeholder group
- Benchmark your franchise to other companies, by comparing your results to Franchize Consultants Franchisee Satisfaction Benchmark.
Good franchise satisfaction surveys provide valuable feedback that you can use to improve your franchise’s structure, management and operations.
We have an established base framework involving over 40 franchisee satisfaction measures.
Franchise Support Office Team Surveys
Behind every great franchisor is a capable, committed, and satisfied Franchise Support Office (or FSO) team. It’s important that this team is stable and supports the best franchisee experience possible.
You can find out how effectively your FSO team is operating with a regular independent survey. Franchize Consultants has developed a survey tool which offers you the ability to objectively understand where your team is at by benchmarking the results.
Knowing how well your FSO team is supporting your business means you can:
- Understand current level of team satisfaction
- Compare and contrast against previous time periods and other companies
- Obtaining actionable insights for management and directors
- Assurance for key stakeholders
Franchisee Staff Surveys
For customers, franchisee staff are the face of your business. They’re the driving force behind both franchisee and franchisor results, so it’s important to understand what’s going on from their perspective.
Franchisee Staff Surveys research their satisfaction in a number of important dimensions. Franchize Consultants has developed a specific survey instrument, but we can also tailor this for the unique needs of your business.
You may also find Franchisee Staff Surveys can help you meet your Employment Compliance Assurance responsibilities.
Let us guide you through the details
We would be pleased to talk you through satisfaction research and what we can do for you in a free preliminary assessment meeting. Call (09) 523 3858 or email us to arrange your free preliminary assessment.
Client Testimonials
We are proud of the work we have undertaken with many leading local,
international and emerging franchise companies in New Zealand.
We engaged Callum Floyd and his team on a number of important and impactful projects over many years. Franchize Consultants’ unique mix of real world experience and practical, pragmatic solutions has meant that they continue to be a valued source of independent advice on outsource arrangements, network forms, business models and analysis.
Our journey in franchising started with franchising introductory courses provided by Franchize Consultants. They assisted us in putting together personalised Field Support and Mentoring solutions for our franchise business Pukeko Rental Managers and our unique franchise model. We are now putting all our field managers through their courses.
The JAE Group has worked closely with Franchize Consultants since 2015 on various initiatives. The knowledge and experience Callum, Graham and the team bring, have strengthened our network, tightened up our standards and challenged our thinking and processes. We would definitely recommend the services Franchize Consultants provide.
We worked with Callum and the Franchize Consultants team to develop a comprehensive business planning tool for our franchise network. It was great to work together and combine their deep franchising knowledge with our business specific understanding. Highly recommend.
Super Liquor has worked with Franchize Consultants to assist with the implementation of a number of key initiatives focussed on delivering value to our franchisees. Amongst these were a complete upgrade of our Operating Manuals, and a franchisee financial benchmarking project. The professionalism and expertise of the Franchize Consultants team has been best in class. Callum and the team have absolutely delivered for SLH and will continue to be actively involved in our business supporting our franchise operations.
On every occasion we have found Callum and his Franchize Consultants team, to be exactly what we have needed. They have always been professional, hard-working, and helpful. Delivering exactly what was promised and have been willing to help as much as they possibly could. Streetwise Coffee
