Franchise Field Manager Focused Programmes

Fast-track your field management team and watch your results accelerate. Our three-day equivalent foundations courses include:

1. Field Visit Foundations
2. Improving Franchisee Performance
3. Franchisee Business Planning

Effective field support visits can have a dramatic impact on the financial health, performance and profitability of a franchise system business.

This field visit training programme for field representatives and franchisor executives provides powerful insights into the role of field visits and how they should be performed effectively.

Attendees gain knowledge on key facets of franchise field support visits. Core content includes:

• Franchise field visits in context
• Why field visits are important
• The many roles of a field manager
• Understanding the franchisor-franchisee relationship lifecycle
• The multi-stage field visit process
• Do’s and don’ts of field visits
• Required franchisor infrastructure, including the field manager’s tool box
• Getting the most out of your field visits
• Case studies and examples

What our attendees said:

“Fabulous combination of people which lead to an enjoyable and informative session. Excellent presenters who kept the day rolling, despite those individuals who were giggling way too much!”

“The interaction with other people on the course was great to see what others are doing and thinking of doing”

“I think it was very informative and fulfilled all my expectations”

“Really enjoyed it and took away a lot I can use”

Improving Franchisee Performance

Full day equivalent (8hrs) | Virtual sessions
Dates: Please enquire below
Investment: $455 + GST per attendee

Presenters: Michelle Bentham and Callum Floyd

The prevailing economic environment highlights the importance of understanding and managing franchisee performance. Franchisors who actively engage with franchisees on performance information have the basis to forge more co-operative, meaningful and productive relationships – benefiting both parties.

This franchise training is focused on helping field managers understand and develop franchisee performance. Core content includes:

• Field visits and financial information
• Financial performance and the franchise relationship
• Financial and non-financial performance metrics
• Financial information and your business model
• Key financial information you must know
• Benchmarking franchisee performance
• Using sensitivity analysis
• Performance diagnostics
• Franchisee business planning
• Common challenges
• Ten top tips and strategies
• Case studies

What our attendees found valuable:

“The provision of some really good insights and techniques/blueprints to utilise to effectively manage a franchisees performance. Good to share with other franchisors their experiences in this area and the course provided the platform to help us deliver more value to our franchisees to help improve business performance.”

‘I enjoyed the depth of knowledge that was available from the presenters and how they were able to make links to real life situations”

“Preparation and following through the visit”

Franchisee Business Planning

(For Field Managers)

Full day equivalent (8hrs) | Virtual sessions

Dates: Please enquire below

Investment: $455 + GST per attendee

Presenters: Michelle Bentham and Graham Elliott

Franchisors committed to supporting franchisees to sustain performance use business planning and action planning to achieve agreed objectives. Today more than ever, effective franchisee business planning needs to be at the centre of the franchisee-franchisor journey and relationship.

This franchise training is targeted at upskilling Field Managers on effective business planning with franchisees. It provides Field Managers with valuable background and skills to engage with franchisees, encouraging effective business planning and business plan implementation. Core content includes:

• Franchisee business planning background
• Field visits and business planning
• Case Studies
• Business planning structure and purpose
• Business planning and approval processes
• Business planning tools
• The role of benchmarking and sensitivity analysis
• Developing and managing the Franchisee Business Plan
• Overcoming common business planning challenges

Benefits are an improved understanding of:

• The purpose of franchisee business planning and the process
• The elements of the business plan, along with associated data requirements
• How to best assist franchisees to complete a business plan and then achieve the objectives
• Strategies to overcome common franchisee business planning objections

Managing a Franchise System

(For Franchisors and Support Staff)

Two full days (16 hours) | Face to face in Auckland

Dates: Please enquire below

Investment: $995 + GST per person

Presenters: Michelle Bentham and Callum Floyd

Managing a successful franchise system is a unique and complex business. This training programme from Franchize Consultants teaches the fundamentals of managing a franchise system and provides franchisor executives with core knowledge and skills necessary to effectively manage a franchise network and earn the ongoing respect and co-operation of franchisees.

This programme covers key franchise system roles, processes and best practices. Core content includes:

• The many roles of the Franchise Support Office, including strategy, operations, sales, marketing, finance and administration, franchise support and training
• Recruiting franchisees
• How to induct franchisees into your franchise system
• Launching franchisee businesses effectively, including initial training, launch marketing and promotions, and onsite-support
• Ongoing franchisee support and training
• Brief guide to conducting successful field visits
• Communicating with franchisees, including methods of communications, meetings, seminars, conferences, Franchise Advisory
• Councils
• Monitoring the performance of franchisees
• Managing franchisee compliance
• Managing the franchise relationship
• Franchisee exit management

This programme is valuable for established franchisors. It is also a great introduction to franchising for prospective or new franchisors.

What our attendees said:

“Great course content, exceptionally well presented and in fact exceeded my expectations.”

“I learnt so much about the franchise business. We can make more informed decisions. Everything was valuable. I appreciated hearing all the negatives and difficulties and ways to overcome them.”

“The relaxed, yet professional manner in which the training was presented by Donna & Callum and the very comprehensive scope of subjects.”

“The subjects covered and the knowledge & experience of the presenters provided me with the assurance that I was learning the nuts & bolts of the franchise sector and nothing was glossed over.”