Welcome to the June edition of the Franchize Bulletin.
Challenging conditions often expose the strength of franchise foundations and 2025 has been no exception – with cost pressures, cautious consumers, competitive markets, and an uncertain economic recovery. So many franchisors and franchisees are being asked to do more with less.
In this update, we share insights and tools to help you lead confidently, support franchisees effectively, and keep your system moving forward.
For strong single or multi-location brands contemplating expansion, now is a great time to explore franchising feasibility, business optimization and growth modelling.
We remain busy helping companies at all stages of development and performance. Key areas of current support include:
Full Franchise System Reviews
Franchisee Satisfaction Surveys
Franchise Advisory Council implementation and reviews
Franchisee Business Planning tools, resources and workshops
Franchise Manual updates and rewrites
Franchising Feasibility and Growth Model Development
Franchisor Mentoring
We are also right in the middle of franchise executive training programme delivery – where I am delighted to report excellent franchising company participation and feedback. 100% of attendees were highly satisfied and would recommend both our Improving Franchisee Performance and Field Visit Foundations training programmes.
Coming up next we host franchising leaders in Auckland for our two day in-person Managing a Franchise System training programme on Tuesday 17th and Wednesday 18th June. We still have places available for this programme which is also accredited to earn you Certified Franchise Executive (CFE) qualification credits.
In the newsletter ahead we include information on forthcoming industry events and learning opportunities, as well as good reading for established franchisors and companies considering franchising. As always, we finish with a little bit of motorcycle news.
2025 Westpac New Zealand Franchise Award Entry Time
Calling all of our franchisor clients, field management trainees and associated franchisees. You should be in planning and preparation mode, right now. This year is the 30th edition of the FANZ Awards, so this is the one not to miss out on!
Also, entering New Zealand’s Franchise Awards can be considered a great franchise system best practice. And you can learn about why we recommend that you enter your business for this years Franchise Industry Awards, read here.
While the wonderful award night is still far off on Saturday 1st November, the award registration closes on Monday 9th of June and submissions are due less than one month later (Monday 7th July).
Over the years we have won and helped franchisors with many winning submissions. We also published a new article highlighting the inclusion of independently surveyed franchisee satisfaction result here for a compelling and well-rounded “Franchise System of the Year” entry.
Celebrate World Franchise Day – Wednesday June 11!
World Franchise Day is a new worldwide initiative heralded by the World Franchise Council, of which the Franchise Association of New Zealand (FANZ) is a member. World Franchise Day is Wednesday June 11.
This is held in-person in Newmarket, Auckland. The dates for the Managing a Franchise System course are 17 & 18 June. Both days are full days, from 9am to 5pm.
Key topics over two days include:
Franchise system leadership and support office roles
Recruiting and onboarding franchisees
Franchisee support and development, including field visits
Date: Tuesday 24th June Time: 2pm – 3pm Format: Online Webinar Registration:FANZ Events Link
As part of the FANZ Knowledge Builder Series Callum Floyd of Franchize Consultants is leading a webinar with a best practice focus on conducting franchisee satisfaction surveys. It is an opportunity to learn about different approaches, issues and recommendations relating to franchisee satisfaction surveys plus perspectives from franchise businesses that survey franchisees.
The session will cover:
Why franchisee satisfaction is important
The drivers of franchisee satisfaction
Different franchisee satisfaction survey methodologies and approaches
Franchisee satisfaction benchmarking
Uses of franchisee satisfaction results
Franchisor perspectives, including David Ovendale of TOP 10 Holiday Parks and Cameron Ward of Anytime Fitness.
We have an article in the latest edition of Franchise New Zealand magazine talking about learnings from the recent US IFA Convention an historic franchising road trip prior.
We have an article in the latest edition of Franchise New Zealand magazine talking about franchisors and franchisees navigating challenging waters, battling economic uncertainty and rapid technological change.
In the article we point out as we look to 2025, how can franchisors not just survive but thrive in this evolving landscape?
The following are links to two recent articles we wrote for Franchise New Zealand Magazine. You can also download our booklet on How to use the Franchise Advantage.
Article 1:Responsible Franchising – explaining how franchising responsibly from the outset acts as a foundation to support all elements of Responsible Franchising.
Article 2:It’s Not Easy Being Great – explaining key considerations for franchising in the current environment.
Now is a great time to be considering work on your franchise system. We can help within anything from ad hoc advice through to a comprehensive full franchise system review. In the first instance, just make contact. We’ll be happy to take time to understand your objectives.
We recommend established franchisors conduct a survey of franchisee satisfaction every one to two years. This is valuable for the franchise relationship, network improvement, forward planning, conference preparations and any award entries. Let us know if you would like more information.
We enjoy working regularly with a number of emerging franchising companies to plan, reinvigorate and grow their franchise networks. Feel free to reach out to us if you are interested in how our input, insight and support on a regular, programmed basis could help you grow stronger stakeholder returns and value.
Free Research Report Available
Franchize Consultants and Franchise New Zealand Media are proud to share key findings from the 2024 New Zealand Prospective Franchisees Research.
“Callum and Michelle are both excellent facilitators, their knowledge, passion, and detailed course content hit the mark on how to improve franchisee performance. A highly beneficial course offering up great insights with recommended and proven practices. The course exceeded my expectations, and was exceptional value for the minimal investment.”
“We couldn’t be more impressed with the comprehensive upgrade and re-structuring of our franchise management and operations manual. The team’s dedication to understanding our unique needs and challenges was evident at every step of the process. This manual will be an invaluable asset as we continue to grow, and we highly recommend their expertise to any business looking to elevate its operational standards.”
“Thanks to Callum and the Franchize Consultants team, we have made enormous strides and are operating at a much stronger level than before. We are incredibly grateful for their partnership and are pleased to recommend them without reservation.”
“I would have no hesitation in recommending Callum to any business looking to expand the effectiveness of their franchise, whether they are just starting out or are a more mature business looking to develop further.”
“Once again, we had the pleasure to work with Franchize Consultants, this time on a “state of the nation” franchisee satisfaction survey across our 49, nation-wide, holiday park properties.
I would highly recommend this process and Franchize Consultants to any franchisor wanting to dig into the health of the franchise through the eyes of the franchisee and expect to go home with a much better understanding of the health of your business and with actionable insights to improve and grow.”
I commute to work every day on my trustee Yamaha Super Tenere 1200, but haven’t done anything significant since my combined franchising road trip through the Southwest USA in February. So I include here a photo from that trip which has an interesting story. It’s a reminder that things aren’t always what they seem.
I texted the following photo to my wife in real-time and was surprised her immediate reaction wasn’t positive. I couldn’t think why. Then a text arrived reminding me how I had promised not to ride in snow on this trip.
I quickly saw her perspective. The surface surely does look like snow in the photo. But it is not snow. It is 100% gypsum sand from White Sands National Park in southern New Mexico and the temperature is about 30 degrees.
All the best from myself and the team at Franchize Consultants.
PS: Never hesitate to call. I’d love to hear from your business thrive.
Contact Franchize Consultants if you’re contemplating franchising a business or would like help with an established franchise network. We’d be very happy to sit down with you to understand your situation and objectives and explain the supporting services we provide. You can also follow us via LinkedIn, Facebook, Instagram and Google.
New Zealand’s largest and most experienced franchising consultancy providing specialist advice and assistance to prospective and existing franchising and licensing networks. Founded in 1989, Franchize Consultants provides consulting, training, mentoring and research services to leading local and international franchising companies.
Franchisee Satisfaction: Your Strategic Edge in the FANZ Awards