Managing Franchisee Tenure - Best Practice #30 Relevant questions: Do you track and set targets for Franchisee Tenure? What areas are you working on (or could you work on) to improve Franchisee Tenure? How could improved Franchisee Tenure improve both your franchisor and franchisee businesses? Franchisee tenure is an important reflection of franchise system health and franchisee satisfaction. If franchisee tenure is short, …
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Franchisors Confidence Remains Subdued
Click [here] for a copy of the full report KEY HIGHLIGHTS Franchize Consultants (NZ) Ltd Media Release KEY HIGHLIGHTS The Franchize Consultants’ April 2019 Franchising Confidence Index indicates continued subdued sentiment. Franchisor outlook for general business conditions (net negative 15%) dipped after a small lift in January sentiment at net negative 3%, whilst Service Providers sentiment negated the …
Maintaining Franchising Focus
Maintaining Franchising Focus - Best Practice #29 Relevant questions: What actions are you undertaking to ensure you maintain a focus on franchising developments and trends? How engaged are you with your franchise association, including attending regular events and conferences, and entering franchise awards? Do you regularly seek consulting or legal advice on your franchise structure and management, including how it can be optimised …
Clear Field Visit Purpose
Clear Field Visit Purpose - Best Practice #28 Relevant questions: What is the underlying purpose of your field visit programme? How well do your Field Manager roles and training align with your Field Visit Purpose? Do you have a Field Manager Toolbox, containing the right tools, to help your Field Managers achieve your underlying Field Visit Purpose? Our research conducting comprehensive Franchise System Reviews and work with …
Updated Franchisee Profile
Updated Franchisee Profile - Best Practice #27 Relevant questions: What characteristics and attributes do you look for in potential franchisees? What are your negotiables and non-negotiables when it comes to selection? Are you taking forward learnings from your top and bottom franchisees? Experienced franchisors know the difference between a ‘Good’ and ‘Great’ franchisee. More than 20 years ago, in my own research, a multi …
Being Detailed and Specific – Leadership
Being Detailed and Specific - Leadership - Best Practice #26 Relevant questions: Do your franchisees regard you as being detailed and specific, versus vague and imprecise? Are you sufficiently detailed in your communications with franchisees? Are you frustrating your franchisees by making broad statements, lacking underlying detail and justification? Are you specific about what needs doing, and do you follow up accurately by …
Long-Term Communication & Support Plan
Long-Term Communication & Support Plan - Best Practice #25 Franchise systems need to have a franchisee communication and support plan that details what will happen when. The franchisee support and communication plan should cover the multitude of elements relating to the franchise, like: Franchise conferences and regional meetings Field visits, ongoing training and business reviews Business and marketing planning and approval …
Working With Valid Data
Working With Valid Data - Best Practice #24 “Garbage in, garbage out” or ‘GIGO’ is the phrase and acronym originating in Computer Science to explain the only too-common phenomena of outputs or arguments being flawed if their original premise or data was wrong. Relevant questions: Do your Field Managers have access to valid (and comparable) franchisee performance information increasingly needed in their roles as Business Advisors? …
Franchise Support Office Structure Aligned
Franchise Support Office Structure Aligned - Best Practice #23 Relevant questions: Is your franchisor team of a size capable of completing all necessary Franchise Support Office functions, activities and tasks? Do you have an over-reliance on one person, who takes responsibility for almost all Franchise Support Office functions and tasks? Has your organisation defined all of the key Franchise Support Office functions, activities and …
Field Managers as Business Consultants
Field Managers as Business Consultants - Best Practice #22 Relevant questions: What is the purpose for your Field Visits, and are you or your Field Managers capable of fulfilling all necessary roles to achieve it? As a Field Manager, are you focused on driving improved franchisee performance and profit? As a Field Manager, are you comfortable engaging with franchisees on their total business, including the preparation of a …