• Skip to main content
  • Skip to header right navigation
  • Skip to site footer
franchising consultants nz

Franchize Consultants

New Zealand Franchising Consultants Firm

  • About Us
    • Who We Are
    • Our Franchising Consultants
    • Why Franchize Consultants?
    • Our Mission and Values
  • Franchise My Business
    • Steps To Franchising
    • The Franchise Advantage
    • Franchising Suitability
    • Franchise Your Business
    • Free Assessment Meeting
    • Franchising and Licensing Seminar
  • Existing Franchisors
    • Franchisor Services
    • Franchise Research and Surveys
    • Franchisee Satisfaction Surveys
    • Franchise System Reviews
    • Franchise Training Programmes
    • Franchise Support Programme
    • Franchise Manuals
    • Franchise Advisory Councils
    • Field Visit Support
    • International Franchising
  • Training
    • Franchisor Training
    • Franchise Management Training
    • Franchise Field Visit Foundations
    • Managing a Franchise System
    • Franchisee Business Planning
    • Improving Franchisee Performance
    • Franchising and Licensing Seminar
  • Resources
    • News and Resources
    • Franchise Advantage Guide
    • Franchise Review Guide
    • Best Practice Book
    • Franchising Seminar
    • Best Practice 500
    • Prospective Franchisee Research
  • Contact

Franchise field visits training program

September 17, 2012 by Franchize Consultants

What are Franchise field visits? What should a Field Support Representative do? And how does this fit into overall franchise system management?

Effective field support visits have a dramatic impact on the health and performance of a franchise system. This field visit training program for field representatives and franchisor executives provides powerful insights into the role of field visits how they should be performed effectively. Importantly you will also gain knowledge on the background franchise infrastructure required in order to provide effective field visits, including available tools and how to use them.

Click this link to view our full brochure in *pdf format

Core content

  • Franchise field visits in context
  • Why Franchise field visits are important
  • The many roles of a Field Support Representative
  • Understanding the franchisor-franchisee relationship life cycle
  • The multi-stage Franchise field visits process
  • Do’s and dont\’s of Franchise field visits
  • Required franchisor infrastructure, including the field representative’s tool box
  • Getting the most out of your Franchise field visits
  • Case studies and examples

Benefits

  • Understand the various roles and responsibilities of the Field Support Representative
  • Appreciate the various skills, attributes and qualities needed to fulfill the Field Support Representative role effectively
  • Know what ‘Tools’ Field Support Representatives have at their disposal, and how and when to use them
  • Gain insight into how to manage and monitor the performance of Field Support Representatives
  • Conduct more in-depth and productive Field Visits & Franchisee Performance Reviews
  • Have a better understanding of the franchising culture and franchisor-franchisee relationship dynamics
  • Understand the wider supporting infrastructure required to build an effective Franchise Field Support Visit program
  • Networking with other like-minded franchise executives

Presenters

The training day will be led by Donna Ferrall and Callum Floyd

Donna Ferrall

Donna has over 25 years of operational experience in franchising, working with major fast food franchises, McDonalds and Subway in a wide variety of roles (e.g., restaurant manager, field consultant, business consultant, operations manager). Donna played an important part in the development of the Subway Franchise Support Office in New Zealand, including building the field support team from scratch. She also planned, prepared and delivered training classes on franchise owner and staff management.

Dr Callum Floyd

Callum has substantial franchising and related knowledge gained from completing both Master of Commerce (with 1st class honors) and Doctor of Philosophy (PhD) qualifications researching franchising. Callum has led franchise development projects across a range of business sectors involving leading local and international organisations.

Next step

To register your interest or request further information please contact Adrienne Quach at adrienne@fcnzl.co.nz or (09) 523 3858.

Time and date

Date: Thursday 1 December 2011
Time: 9am – 5pm

Location: Royal New Zealand Yacht Squadron, Auckland

Category: Blog

Read our latest blog posts…

  • Responsible Franchising: Building the Right System from the StartJune 19, 2025
  • Celebrating World Franchise Day 11 June 2025June 11, 2025
  • When the Pressure’s On, Structure Matters: The Role of a Franchise System ReviewJune 9, 2025
  • Is Your Franchise Manual Missing in Action?June 4, 2025
  • Franchize Bulletin June 2025June 1, 2025

About Franchize Consultants

New Zealand’s largest and most experienced franchising consultancy providing specialist advice and assistance to prospective and existing franchising and licensing networks. Founded in 1989, Franchize Consultants provides consulting, training, mentoring and research services to leading local and international franchising companies.

Previous Post:FRANCHISE SEMINAR: HOW TO USE THE FRANCHISE ADVANTAGE?
Next Post:MANAGING A FRANCHISE SYSTEM TRAINING PROGRAM

Get in Touch

Call 09 523 3858

Email enquiry

Office Address

Franchize Consultants (NZ)
Suite 4, Level 1, 27 Gillies Avenue, Newmarket, Auckland, New Zealand.

  • Facebook
  • Google
  • LinkedIn
  • Instagram

Franchising a Business

Download The Franchise Advantage

Download How To Franchise Guide

Franchise Best Practice Book

How to Franchise Your Business

Franchising Seminars

Franchise Suitability

Franchisor Services

Franchise Training

Franchise Support

Franchise Manuals

Franchise System Review

Satisfaction Surveys and Research

Franchise Management Training

Connect with us

Keep updated with our regular Franchize Bulletin.

This field is for validation purposes and should be left unchanged.

“Franchize Consultants have been proudly serving New Zealand for 35 years.”

Westpac New Zealand Franchise Awards.

    Six times winner of Westpac New Zealand Franchise Awards.

    Franchise Association of New Zealand members

    Founding member since inception of the Franchise Association of New Zealand.

    Copyright © 2025 · Franchize Consultants (NZ) · All Rights Reserved

    This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy. Read more