Franchize Consultants
New Zealand Franchising Consultants Firm
Callum Floyd is a Franchising & Licensing Expert, CFE, Consultant and Educator.
A recent meeting with a franchisor highlighted the sometimes-huge differences we see in leadership commitment to understanding the franchisee perspective. At one end of the spectrum, there are many franchisor leaders that will actively [and sometimes bravely] solicit franchisee feedback, no matter how confronting. At the other end (and a smaller pool, we’d suggest), some …
This franchisor best practice of monitoring total franchise systemwide sales is simple and included for completeness. Please also compare with monitoring comparable sales, a separate best practice. We suggest it important to consider both metrics as important franchisor key performance indicators (KPIs) – as each offers important, but different insights. Total systemwide sales can generally …
Franchisors will typically closely monitor total systemwide sales as, for most, their primary income source (that is, a royalty based on sales) depends upon it. A less frequently measured and monitored, but equally important, key performance indicator, is comparable sales. While total systemwide sales reflects all sales to customers (by franchised and company units), comparable …
Field managers are increasingly taking on more of a business advisory role in their support of franchisees. Related, other best practices in this series speak of the importance of franchisee business planning, having a franchisee business planning template, the need for field managers to take on a business advisory role, and focusing on franchisee profit …
This best practice speaks to the need for senior franchise executives to be involved in a Franchise Advisory Council (FAC). A FAC’s purpose will often include the objective of taking both franchisor and franchisee businesses forward which, in turn, encompasses the whole franchise system. It therefore follows that a FAC should include franchisor representatives that …
KEY HIGHLIGHTS Franchisor outlook for general business conditions dropped after a brief rise in July (net 10%) to net negative 32%, the lowest seen in the history of the survey. Service Providers sentiment improved from net 0% to net 21%. Franchisor sentiment for franchisor growth prospects, was less positive from a franchisor viewpoint at net 4%, down …
Board meeting duration is an important governance dimension. Previous best practices have covered franchise governance structure fit, governance focus on the future and board meeting regularity. Key here is ensuring adequate time and focus is afforded to the many elements of governance in a regular board meeting. The governance role includes compliance, monitoring and controls, …
History has demonstrated the importance of having an active Crisis Management Plan. This should be regarded as a core franchisor responsibility. While some companies will clearly be more susceptible to potential crises, there are a myriad of situations that could impact any franchise organisation. Crises could be generated from customer interactions (e.g., food poisoning, poor …
Thinking of franchising a business or improving an existing franchise network? We can help. We are New Zealand’s leading specialist franchise and franchising consultancy, working with clients from all around New Zealand and overseas. We have worked with literally hundreds of franchise systems, and our strategic consultancy services have been employed by many of New …
Franchising and licensing a business can be a very successful way of growing and improving an established business. Find out more in one of three dedicated sessions in Auckland, Wellington and Christchurch. Christchurch – Monday 4 November, 2.30 – 5.30pm Wellington – Tuesday 5 November, 2.30 – 5.30pm Auckland – Wednesday 6 November, 2.30 – …
This is a best practice for both potential franchisees and established franchisors. We believe it is best practice for a franchisor to require potential franchisees to seek specialist legal and accounting advice, as a minimum, before signing a franchise agreement. There is research that demonstrates use of advisors to be associated with higher levels of …
As discussed in a previous best practice, we regard Franchisee Business Planning as a critical franchise system management process. We believe comprehensive franchisee business planning to be an important driver of both franchisee and, as a by-product, franchisor performance. Within this we regard a Franchisee Business Planning Template that is bespoke to the business as …