Franchize Consultants
New Zealand Franchising Consultants Firm
Callum Floyd is a Franchising & Licensing Expert, CFE, Consultant and Educator.
Got a question that can’t wait? Give us a call, we’re happy to have an informal chat 09 523 3858. INTERNATIONAL FRANCHISING SERVICES We provide essential services for anyone considering International Franchising. Success in one context does not guarantee success in another. There are large numbers of important factors that need to be considered when deciding …
Our research conducting comprehensive Franchise System Reviews and work with many franchisors, suggests an often-great opportunity to clarify the purpose of a field visitation programme. In turn, this helps create a platform for a more effective field visit programme – for the benefit of franchisors, franchisees, and field managers (themselves). Historically, it used to be …
Experienced franchisors know the difference between a Good and Great franchisee. More than 20 years ago, in my own research, a multi award- winning franchisor commented on the sometimes stark performance differential – even when controlling for other relevant factors: The new owners took it from $660,000 to $1,890,000 in less than three years. We’ve …
A franchisor leader needs to take care to be sufficiently detailed, consistent and specific in their communications and interactions with franchisees, whether by email, face-to-face discussion, presentation, agreements or follow-up. The formal nature of franchising means that detail and precision is needed. After all, franchise systems are governed by a formal framework, with the franchise …
Franchise systems need to have a franchisee communication and support plan that details what will happen and when. The franchisee support and communication plan should cover the multitude of elements relating to the franchise, like: Franchise conferences and regional meetings Field visits, ongoing training and business reviews Business and marketing planning and approval dates Audits, …
Garbage in, garbage out or GIGO is the phrase and acronym originating in Computer Science to explain the only too-common phenomena of outputs or arguments being flawed if their original premise or data was wrong. Best practice franchisors will ensure data collected for use is valid. Franchise systems and other chain organisations can benefit hugely …
Franchisors operate in a range of industries, and even those within the same sector can pursue a different strategic approach. That legitimately means the exact Franchise Support Office structure for one organisation may well differ from that of a direct competitor (of a similar size) – and for good reason. Notwithstanding, we know from our …
Field managers need to wear many hats and fulfil multiple roles. We have for many years been helping franchisors transition their field visit purpose and field manager capability toward adding a ‘Business Consultants’ role, capable of engaging with, and positively influencing, franchisees at a ‘business’ level. It is a generalisation but also a fact, based …
Field visits need to have clear objectives to maximise their potential and drive impactful outcomes. With multiple field managers, clear objectives are also important in order to deliver consistent, coordinated support and harness efficiencies (e.g., in preparation and approach). Because on field visits, like many other aspects of the business, where there are almost infinite …
KEY HIGHLIGHTS The Franchize Consultants’ January 2019 Franchising Confidence Index demonstrates cautious sentiment in some areas whilst neutral in others. Franchisors sentiment toward general business conditions, whilst still negative, improved to be similar to January 2018 results with Franchisors at net negative 3% and Service Providers at net 19%. Franchisors sentiment for franchisor growth prospects …
Customer satisfaction is critical for business and franchise networks. The importance and logic could not be more clearly stated than by the late Sam Walton, founder of Walmart: There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. …
Today technology is such a vital and important area with the power to inform, innovate, improve, power or even disrupt a business – the latter for which those previously involved in video rental, book retail and photo development businesses would attest. Consider the following technology areas as examples: Accounting, E-Commerce, POS, Analytics, CRM, Apps, Benchmarking, …